Refund Policy

This Refund Policy outlines the conditions under which Fraction Research will issue refunds, replacements, or credits for products purchased through fractionresearch.com. Please read this policy carefully before placing your order.

All Sales Final

Due to the nature of research-grade peptides — including cold-chain requirements, vial integrity, and purity verification — all sales are final. We do not accept returns of opened, used, or customer-handled products under any circumstances.

We strongly encourage you to review product specifications, lot COA documents, and our Research Use Policy prior to purchase to ensure each compound meets your research requirements.

Damaged or Lost Shipments

If your order arrives visibly damaged or is confirmed lost by the carrier, you may be eligible for a replacement or store credit under the following conditions:

• You must contact us within 5 business days of the expected delivery date
• You must provide your order number and photographic evidence of damaged packaging or product
• Claims submitted outside the 5-business-day window will not be considered

To submit a claim, email contact@fractionresearch.com with the subject line “Damaged/Lost Order — [Your Order Number].” We will respond within 2 business days.

Approved claims will be resolved at our discretion through replacement, store credit, or partial refund depending on the nature and extent of the damage.

Incorrect Items

If you receive a product different from what appears on your order confirmation, contact us at contact@fractionresearch.com within 5 business days of delivery. Include your order number and a photo of the received item. We will arrange a replacement at no cost to you.

Order Cancellations

Orders may be cancelled for a full refund before they are dispatched. To request a cancellation, contact us immediately at contact@fractionresearch.com or (803) 250-1778. Once an order has been packed and handed to the carrier, cancellation is no longer possible.

Weather Hold Cancellations

If your order is placed on a weather hold due to conditions that could compromise product integrity during transit, you will be notified by email. You may request a full refund at any time during a weather hold by contacting us at contact@fractionresearch.com. No cancellation fees apply to weather-hold refund requests.

Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days of approval. Processing times may vary depending on your financial institution. Store credit is issued immediately upon approval.

Contact

For all refund inquiries, please contact us: