Privacy Policy
Fraction Research (“we,” “us,” or “our”) operates fractionresearch.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order. By using our site, you agree to the practices described in this policy.
Information We Collect
When you place an order, we collect the following information:
- Name, email address, and shipping address
- Payment information — processed by our payment processor and never stored on our servers
- Order history and product selections
- IP address, browser type, and device information collected automatically via web analytics
We do not collect sensitive personal data such as Social Security numbers, government IDs, or financial account numbers.
How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your orders
- Sending order confirmations, shipping notifications, and COA verification links
- Responding to customer service inquiries
- Improving our website, product descriptions, and services
- Complying with legal and regulatory obligations
We do not use your information for targeted advertising or sell it to third parties for marketing purposes.
Data Sharing
We do not sell your personal information. We share data only with service providers necessary to operate our business, including:
- Our payment processor, for secure transaction processing
- Shipping carriers (USPS, UPS), to fulfill and track your order
- Google Analytics, for website traffic analysis (anonymized)
- Our email service provider, for transactional emails
All third-party service providers are contractually obligated to protect your data and may not use it for their own purposes.
We may disclose your information if required by law or in response to valid legal process, including subpoenas, court orders, or government requests.
Data Retention
Order records, including personal and transaction data, are retained for seven years to comply with tax and legal obligations. Account information is retained while your account is active. You may request deletion of your personal data at any time, subject to our legal retention obligations, by contacting us at contact@fractionresearch.com.
Cookies
We use cookies to operate our website. These include:
- Essential cookies — required for the site and shopping cart to function
- Analytics cookies — used by Google Analytics to understand how visitors use our site (anonymized; no personally identifiable data)
- WooCommerce session cookies — used to remember your cart between pages
You can disable non-essential cookies in your browser settings. Disabling essential cookies may prevent the site from functioning correctly.
Your Rights
Depending on your location, you may have the right to access, correct, port, or delete the personal data we hold about you. To exercise any of these rights, contact us at contact@fractionresearch.com. We will respond within 30 days.
Data Security
We implement industry-standard security measures including SSL/TLS encryption, access controls, and secure payment processing. No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using commercially reasonable means.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
Contact
If you have questions about this Privacy Policy or how we handle your personal information, contact us: